Return Policy
Effective Date: 12/07/2024
Business Name: Golo Guide LLC, operating as The Roast Report
Location: Midlothian, Texas, USA
1. Refund Policy
- Refunds will only be issued if we fail to deliver the purchased product within the promised timeline (48 hours for the initial story).
- Due to the nature of our service as a digital good, all sales are final once the story has been delivered.
2. Revisions
- Customers are entitled to 1 revision per story.
- Revision requests must be submitted within 48 hours of receiving the initial story.
3. Resolution Process
For issues or disputes, contact us at [email protected].
- Include your order number and details of the issue.
- We will respond within 2 business days and aim to resolve your concern within 7 business days.
4. Non-Refundable Scenarios
Refunds will not be issued for:
- Dissatisfaction with the humor or content of the story (as long as it aligns with the provided details).
- Failure to provide accurate or complete information for story creation.